Case Study

How a Multi-Location Bankruptcy FirmCaptured 503 Consultations at $3.27 Each

A 9-month analysis of 24/7 AI-powered intake across two states, revealing why after-hours coverage is the single biggest opportunity in legal intake.

Consumer Bankruptcy|Philadelphia & New Jersey|June 2025 - March 2026

6,088

Calls Handled

503

Appointments Booked

97.7%

After-Hours Calls

$3.27

Cost per Appointment

The Problem

Law Firms Miss Most of Their Calls

The legal industry has a well-documented intake crisis. Most prospective clients call once, and if no one answers, they move on. For consumer bankruptcy firms, the problem is particularly acute — callers are under financial stress and reach out late at night, on weekends, and during holidays.

60%

of law firms don't answer the phone

Clio 2024 Legal Trends Report

85%

of callers won't call back

Industry research

$649

average cost to generate one legal lead

67%

of clients hire the first firm that answers

The Solution: This firm — a multi-location bankruptcy practice across PA and NJ — deployed Nedzo's AI voice agent to answer every call, qualify every lead, and book consultations 24/7.

Key Insight

97.7% of Calls Came After Hours

The data revealed something the firm suspected but had never quantified: almost none of their callers were reaching out during business hours. Without 24/7 AI coverage, these calls would have gone to voicemail — and the data shows the overwhelming majority of those callers would never have called back.

97.7%

calls outside business hours

488

after-hours appointments

1,068

weekend calls answered

Peak volume: 7 PM - midnight and early morning hours. These are the moments when people in financial distress decide to act. The firm that answers, wins.

Performance

Nedzo vs. Industry Benchmarks

Compared against published data from Clio, CallRail, Legal Navigator, Lawyer Line, and LEXGRO.

Metric	Industry	Nedzo	Result
Call Answer Rate	40-65%	100%	+54-150%
After-Hours Coverage	0-20%	100%	Full coverage
Calls to Voicemail	28-35%	0%	Eliminated
Call to Appointment	2.6-7%	8.4%	+20-223%
Cost Per Lead	$649 avg	$0.28/call	99.6% lower
Cost Per Appointment	$830-$1,000	$3.27	99.6% lower
Speed to Answer	>30 min	Instant	21x faster

Call Answer Rate

+54-150%

Industry

40-65%

Nedzo

100%

After-Hours Coverage

Full coverage

Industry

0-20%

Nedzo

100%

Calls to Voicemail

Eliminated

Industry

28-35%

Nedzo

Call to Appointment

+20-223%

Industry

2.6-7%

Nedzo

8.4%

Cost Per Lead

99.6% lower

Industry

$649 avg

Nedzo

$0.28/call

Cost Per Appointment

99.6% lower

Industry

$830-$1,000

Nedzo

$3.27

Speed to Answer

21x faster

Industry

>30 min

Nedzo

Instant

Financial Impact

$1,644 In. Up to $1.26M Out.

Total AI Cost

9-month total$1,644

Monthly average$183/mo

Per call$0.28

Per appointment$3.27

Revenue Impact

Appointments booked503

Avg case fee$2K-$3K

Pipeline value$1.26M

Return on investment229x ROI

Compare: A human receptionist costs $37K-$50K/year for 40 hrs/week coverage. After hours? Voicemail. Nedzo delivers 24/7 coverage for $183/month.

One missed call that would have converted covers Nedzo's entire annual cost.

Performance Over Time

Conversion Rate Improved 63%

The AI agent's appointment booking rate climbed steadily as the system was refined — demonstrating compounding value from continuous optimization.

June 2025 and March 2026 are partial months

7.1%

Starting rate

11.6%

Ending rate

+63%

Improvement

Takeaways

What We Learned

After-hours is the new prime time

97.7% of calls came outside business hours. Without 24/7 coverage, they go to voicemail and die.

AI intake at <1% the cost

$183/mo vs. $3,000+/mo for a receptionist. 24/7 coverage included.

Performance compounds

Conversion rate improved 63% over 9 months through continuous optimization.

Every missed call is a missed case

One converted call covers the entire annual AI cost.

Stop losing leads to voicemail

See how Nedzo can transform your firm's intake in days, not months. Join the law firms capturing every call, every time.

Schedule a Demo

This case study is based on actual client data. Financial projections use industry-standard fee ranges and published conversion benchmarks. Client details anonymized per confidentiality agreement.

Sources: Clio (2024), Legal Navigator (2025), CallRail, Lawyer Line, LEXGRO.

Nedzo AI